Maui Tickets For Less
Terms & Conditions

Maui Tickets For Less operational policies provide details on what you can expect from us, what we need from you and how we implement the terms and conditions of your purchase.

What you can expect from Tickets For Less:
1: We will create a voucher and confirm every event scheduled.

2: We will e-mail you a confirmation for every event.

3: If there are any minor issues we will adjust your request to be as close as possible to what you requested and include a note in your confirmation regarding the issue.

4: If there are any serious issues we will call you.

Questions & Answers:
Who We Are & How Things Work:
Maui Tickets For Less is family owned and operated business. The success of our web site has fulfilled our dreams of a family working together for future generations to come. Maui Tickets For Less was created to assist visitors to Maui in reserving activity reservations for their Maui vacation before arriving to the Island. When you arrive on Maui your activity vouchers will already be in your possession. Our unique electronic voucher delivery system allows you more time enjoying the Island, which is what your vacation is all about.

You will find that as a company we are more than competitive across the board with every web site promoting Maui activities. Our "Price Guarantee" ensures that you will receive the best value for your dollar with every activity.
Our service is free, no gimmicks, no timeshare and no voucher pick-up. We do not add a fee for using a credit card or inflate the tax to the retail rates on discounted prices like many of our competitors do.

Take your time and browse the web site. The menu bar on the left is your Maui activity guide to all the fun things to do in Maui. If you have any questions please feel free to give us a call. Our toll free number is 855-268-0387. Or you can use our direct line: 808-856-3500.

Relax, it's time to:
Escape - Simplify - Unwind - Rejuvenate - Enjoy

Thank you very much for allowing us to serve you.
Aloha
Yasser Shalabi
Maui Tickets For Less

How does the online process work?
The online process is simple and easy to use. There are several basic steps that will lead you through the process. The steps are easy and outlined as follows:

1: Use the menu bar on the left to navigate through the web site. Each section is divided into activities that comprise the section heading. There is also a drop down menu at the top of each page.

2: Once you select an activity you would like to enjoy you; click the "Book It" or "More Details" link in the selection bar on the right.

3: This is the product or reservation page. Locate the "Book It' tab on the left beneath the image. Review the available days. All fields are required. Fill in all the fields. Click "Book Now". Follow the prompts and you are good to go. There is a "Continue Shopping" link in the lower left corner. If you wish to browse for additional fun things to do; click this link to continue shopping. You can always view your cart from any page to complete the process once you are done.

We do not charge your credit card at the time you submit your request.

Gift Certificates: How do they work?
Because gift certificates usually entail the recipient applying the credit once they arrive to Maui, in most cases the activity is already sold out. This effectively renders the intentions of the certificate useless. Since all of our tickets are electronic and processed before the scheduled arrival of our guests, your gift certificate would basically be the actual voucher for the activity. This way your gift is used where it counts most, for the activity they want to enjoy. In order to do this you need to find out what they want to do and schedule the event in their name. After we process the voucher and send it to you, then you can include it in the gift card you got for them. They would be good to go with this method and everyone is happy.

Maui Tickets For Less
Terms & Conditions | Cancellation Refund Policy:
Maui Tickets For Less operational policies provide details on what you can expect from us, what we need from you and how we implement the terms and conditions of your purchase.

What you can expect from Maui Tickets For Less:

1: We will create a voucher and confirm every event scheduled.

2: We will e-mail you a confirmation for every event.

3: If there are any minor issues we will adjust your request to be as close as possible to what you requested and include a note in your confirmation regarding the issue.

4: If there are any serious issues we will call you.

5: Following your e-mail confirmation you will receive a set of driving directions to every event that requires you to drive to the activity or meeting location. Please note that this service is impossible if you don't provide the exact name of your accommodations or the side of the Island you are staying on.

6: All requests for cancellations will be addressed immediately. When we receive your cancellation request we will cancel it with the vendor. Our policy is to e-mail you a cancellation notice for your records.

7: If there are any issues regarding your e-mail address, we will call you to obtain your correct e-mail address. We will then resend your e-mail confirmation and driving directions.

How do I receive my tickets?

Voucher Delivery:
All vouchers are electronic. Our processing policies vary according to our guests needs. There are a couple of choices available that create a easy experience for you.

1) We can process your credit card and e-mail you your activity vouchers the day we receive the reservation.

2) We can hold your activity vouchers with a credit card and you can pick them up at our office in Lahaina after you arrive on Maui. We will still e-mail you a copy of your vouchers for your records.

3) We can process your credit card and activity vouchers 10 days before your scheduled arrival to Maui.

If your smart phone receives e-mail, you can use it to show the voucher when checking in for the activity.
If you haven't received them for some reason, please call us immediately. We will resend them.

Cancellation | Refund Policy
1. There is no penalty for canceling any activity before we process your tickets..

2. Any cancellations after the voucher and credit card have been processed incurs a 15% processing fee of the value of the cancellation up to 48 hours prior to the check in for the activity. We will only refund 85% of the value of the ticket. There is no exception to this policy.

3. Within 48 hours of the check in to the activity all activities are non-refundable. There is no exception to this policy. Some vendors have a greater period of up to 72 hours for canceling. If this is the case, the greater cancellation policy per the vendors request will be detailed in the voucher notes for that activity. The 72 hour cancellation policy stated in the voucher notes pertaining to that specific activity supersedes all other cancellation policies.

4. All one day tours that involve airline travel are non-refundable once they are scheduled. Any rescheduling is subject to standard airline rescheduling fees. Correction of spelling in the name as stated in your photo ID is subject to standard airline change fees.

5. If any activity is canceled by the vendor for any reason we will refund the entire value of the ticket 100%. This includes any issue with weather or any other factors out of your control such as mechanical failure aboard any charter boat, van tour or any other activity that is powered by mechanical means. This doesn't include delays.

6. Traffic accidents: From time to time there are traffic accidents leading into West Maui (Lahaina) on the Honoapiilani Highway (30) that prevents you from reaching the activity. This is out of your control as the road is probably closed. We will either try to reschedule the event if at all possible or credit you.
We do recommend you leave early to allow for traffic delays.

7. You are liable to the terms and conditions of the credit card you used for processing your vouchers regardless if you attend the activity or not.

8. Refunds: All refunds are handled timely. Usually the day of, but can take up to a couple of days for us to process. Once we process the refund, the credit back into your account is in the hands of the credit card issuer. We will e-mail you a refund notice that will include a copy of your credit card receipt.

Non-Refundable Cases:
Maui Tickets For Less non-refundable cancellation policy is stated below. All the clauses listed are deemed non-refundable.

1. All activities within the 48 hour prior to check in. No exception. Maui Tickets For Less is the point of origin for the reservation. Our cancellation policies supersede the vendor's in all cases.

2. You no showed the scheduled activity for any reason.

3. The vendor refused your participation in the activity for any reason regarding the requirements of the activity.
Any requirements required by the vendor are listed in the activity brief for the event. This also includes the guest assuming that any measures taken to by-pass the requirements will allow them to participate. This includes recent injuries, older nagging injuries that create a physical health risk in any capacity, intoxication, pregnancy, broken bones, surgeries, weight requirements, heart conditions, bad backs or any other medical condition that not acceptable to the vendor. If you have any questions regarding any of these requirements, please call us.

4. The following events have requirements listed in the web site.
   4-A Zipline Tours: The zipline vendor refused your participation in the activity for any reason regarding the requirements of the activity.
All requirements for participating in the zipline tours on Maui are listed in the activity description. Any attempt to by-pass the guidelines on your own without informing Tickets For Less of the issue are unacceptable. If the zipline vendor refuses your participation, you are still liable for the tickets. This includes recent injuries, older nagging injuries that create a physical health risk in any capacity, intoxication, pregnancy, broken bones, surgeries, weight requirements, heart conditions, bad backs or any other medical condition that not acceptable to the vendor. If you have any questions regarding any of these requirements, please call us.
   4-B Bike Tours: Requirements are that all riders must be at least 12 years old and at least 4'11" in height. No pregnant women. No people who have had broken bones or surgery within one year of the tour date. If you are refused participation by the vendor at the time of the activity due to failure to disclose any injury, recent or otherwise, is non-refundable. You should be able to safely steer a bike down steep hills and through sharp curves. If you haven't ridden a bike in 20 years you should reconsider this event. This is not the place to get reacquainted with riding a bicycle. This activity is not for everyone. It can be quite intimidating riding a bike down Haleakala. This event is not for the casual bike rider who is looking for a thrill. This can be a dangerous downhill bike ride which could result in serious injury or death. For you own safety, know your limitations.
   4-C Scuba Diving: All certified scuba dives require a dive certification card. If you forget to bring your c-card on your vacation and are denied by the dive master because of it, there is no refund. If you are a certified diver and you did forget to bring your dive card, please let us know. It is not difficult to get PADI or NAUI to send out a copy. This also includes the guest failing the medical questionnaire that is required by the dive companies for you to fill out before diving. The questionnaire is listed on the scuba diving page. The questionnaire is given to all divers, whether introductory divers or certified diver and is mandatory. Please be familiar with this medical questionnaire as there are no refunds if you are denied the dive due to failing the questionnaire.
   4-D Parasailing: The minimum weight for a single is 125 pounds. For tandem (2 going together) the maximum weight is 425 pounds. The parasailing company requires this selection at the time of the booking. If you decide not to parasail once you have boarded the boat, we will not downgrade the ticket to an observer. If you have a fear of heights, you should not book this event.
   4-E Rafting: Any and all rafting adventures listed have the following guidelines: no expecting mothers, no children under 5 and no back or neck problems. If an injury of any type occurs before your vacation to Maui, call us so we can cancel the activity. Showing up to the activity with a recent injury without disclosing the injury to us is non-refundable. This includes every rafting charter on our web site. Motion sickness is not grounds for a refund.
   4-F Helicopters: This includes any helicopter company listed in our web site. All helicopter companies are required by the FAA to weigh every passenger before the flight. The maximum weight allowed is 250lb per guest. If you exceed 250lb and are not honest regarding your actual weight, the ticket is non-refundable. Your weight as stated to us will be included in the notes of the voucher. The helicopter company will weigh each guest and compare the weight to the weight we listed in the voucher. Any weight discrepancies that require extra payment for a comfort seat are at the expense of the guest. Accurate weights are vital to the load limit of the helicopter that involve the safety of all guests. Canceling the flight at the time of determination by the helicopter company is non-refundable.
   4-G Horseback Riding: All stables listed in our web site have age and weight restrictions. The guidelines are as follows per stable.
   1. Mendes Ranch: Age is 7 years old and up. Maximum weight allowed is 260 pounds. No expecting mothers or people with bad backs.
   2. Ironwood Ranch: Age is 8 years old and up. Maximum weight allowed is 210 pounds. Minimum height is 4. No expecting mothers or people with bad backs.
   3. Pony Express: Age is 12 years old and up. Maximum weight is 210 pounds. No expecting mothers or people with bad backs. For the Haleakala Crater Ride no people over 65 are allowed on the ride due to the thinness of the air at 10,000 feet.
   4-H Resort Pick-Ups: All bike companies and coach tours in our web site provide resort pick up. If you haven't provided us with the correct resort, it becomes impossible for them to pick you up. Getting the actual name of your resort is paramount in being picked up by the vendor. Missing the shuttle service for providing incorrect resort information or any other reason is non-refundable. When we e-mail you your confirmation, the name of the resort you are staying at, as you provided it to us, will be listed in the schedule of events. If you don't address the error by calling or e-mailing us with the correct resort, is non-refundable. All vendors in our web site who provide resort pick up will call to reconfirm the day before. They do this to touch bases with the guest to reconfirm the pick-up time and location. There may have been some changes in your reservation that require notification. If you provided us with a cell phone contact, they will call you. Please keep your cell phone on and charged.
   4-I Maui Kayaks: The age requirement is 8 years old and up.

5. One Day Tours: All one day tours that require an airline carrier such as Hawaiian Airlines or any other air carrier that offers one day tours to other Islands in Hawaii, are non-refundable once the reservation is placed.
These events are considered standard air travel with the policies that are normally included in airfare purchase. The following policies apply and are non-refundable under any circumstances.
   5-A: You forgot to bring a valid photo ID. All airline travel requires a valid photo ID.
   5-B: You forgot the ticket and the vendor refused your entry or participation. All one day tours require a voucher or ticket to be presented upon checking in at the airport. Being refused boarding because you forgot your voucher or ticket is non-refundable.
   5-C: All airline carriers require your full name on the reservation exactly as it appears on your valid photo ID. Any rescheduling is subject to standard airline rescheduling fees. Correction of spelling in the name as stated in your photo ID is subject standard airline change fees.

6. Submarines: The minimum height for Atlantis Submarines is 36 inches. You must be able to navigate a steep ladder when entering the Submarine. All children regardless of age must be 36inches tall and be able to navigate the steep ladder by themselves.

7. Expeditions: This vendor is governed by Home Land Security as they are a transportation company. You must have a valid photo ID for any of the Expedition activities listed in our web site. This is required. We have provided a data field that requires you to enter every person going on Expeditions first and last name. This includes all children no matter how young.

8. Charter Boats: Motion sickness is not grounds for a refund. This includes all snorkel charter, fishing charters, sunset cruises, whale watching charters, parasailing boats, rafting charters and submarines listed in our web site.

You can contact us from anywhere in North America our toll free number is 1-855-268-0387. Maui Tickets For Less is open daily from 6.00am to 6.00pm daily Hawaiian Standard Time.
Our direct line for international calls is 808-856-3500. Please give us a call if you have any questions.

Be on the lookout for our e-mails (print all of them) and we will all have fun and be happy. It's that easy!

Thank you so much for allowing us to serve you.

Yasser Shalabi
Maui Tickets For Less